If we had designed the crown to work as it usually would on a normal watch, it would have meant that our secret electronic control would rely on that mechanism to set the time. We instead chose to use a different mechanism that allows the minute and hour hands to both move independently, letting the right time be set near-instantly once the signal has been received! We put a lot of work into making sure the crown does spin and push in though! If you hold the watch face down, you can ask someone to turn it, and it should feel to them like it is genuinely turning.
When you first receive your watch, just press and hold the crown for three seconds! You'll notice the hands start spinning to tell you the watch is now active and a Bluetooth signal is transmitting. You will only ever need to do this once. If you have previously activated your watch and the hands are not moving, you are probably in force time mode. Just tap the crown once to return to normal time.
Just like a regular watch, your watch runs on an easily replaceable watch cell battery! We strongly suggest replacing your battery at a watch repair store. We do not take responsibility for faults that occur from changing the battery yourself. Please keep the receipt if your battery is changed during your one-year warranty period.
You have a couple options: you can take it to a watch repair shop or send it in for a paid replacement! Most watch repair shops will be able to replace the glass in your watch for an affordable price. The diameter of the glass is 34.03mm and the diameter of the case is 39mm. If you wish to swap your broken watch for a brand new one, contact support to order a paid replacement for $196. The paid replacement will not ship until we receive the original broken watch.
The main body of the Classic Edition Turner Watch consists of a high-quality domed glass crystal and a stainless steel case. The diameter of the glass is 34.03mm and the diameter of the case is 39mm. The Turner Watch band is a genuine leather 20mm watch band, and is available in brown or black.
The genuine Turner bands are high quality and built to last! Plus, our new watch bands now feature a hand-pressed T icon. If you feel you need to replace yours or want a spare, you can purchase them on our website here.
Your Turner Watch comes with a 1-year non-transferable manufacturers warranty starting the date of delivery that covers any and all manufacturing defects. All watches will be inspected, and hand tested for quality assurance before delivery. If there is a manufacturing fault that prevents you from performing, all you need to do is send it in, and we will repair or replace your watch for free. Cosmetic issues that could be caused by wear and tear must be reported within 48 hours of delivery to be covered under this warranty. Modifying or tampering with the watch in any way will void its warranty. (This includes changing the battery of your watch yourself. Please visit your local watch shop or jeweler to have your battery replaced, and keep all receipts to ensure that we can honor your Manufacturer's Warranty.)
Unfortunately, all sales are final - no returns or refunds. This is standard with most magic products and was stated in the Terms and Conditions when you purchased the watch. However, your watch does come with a one year manufacturer's warranty, and if we can't solve any problems you are having we will repair or replace your watch!
We are very sorry for this inconvenience! Please contact support with your order number and a photo of the item you received. We'll do our best to resolve this as soon as possible and send out the correct item with priority shipping!
Fulfillment and shipping notifications are sent automatically to you via email and/or text! If you selected a tracked shipping option, you will also receive a tracking number. If you want to keep track of our future releases as well as receive important updates about your item, sign up for our mailing list!
If your order hasn't shipped yet, please email firstname.lastname@example.org with your order number and correct address as soon as you can! While emailing us doesn't guarantee the address can be changed, we'll do our best.
To avoid this, take the time to enter your contact number, email, and mailing address accurately! We do not take responsibility for an incorrect shipping address.
We do our best to mark your package at the lowest value possible! But sometimes, we have no control over customs charging taxes and fees due to the automated nature of our fulfillment system. We do not take responsibility for any customs/import fees.
It usually takes about 24 hours for Domestic Tracking to update online, and about 48 hours for International Tracking to update online! If you received a shipping notification from us, your item is with the courier. When tracking International orders shipped with USPS, you can track your item with the same number on your local courier site once the item reaches your country!
Our shipping fees are automatically assigned at checkout depending on weight and destination in order to give you the best price! Add your items to cart and head to the checkout to see accurate pricing!
You can view your tutorials at any time by logging into your Nobody Knows profile and heading to the Tutorial Page! We're working on adding new video tutorials to help you navigate the app, so be sure to check back every now and then for new content!
In order to access the Turner Chat Forum, you'll need to own a Turner Watch! If you ordered your watch from Alakazam or still don't have access, email support with your Order Number and Proof of Purchase to be added!
When in any of our forums, simply click on "Manage Preferences" at the top right of your screen. From here, you'll want to click on "Choose File" under the Avatar section. Make sure that the Display avatar in forums checkbox is checked and you're all set!
In order to keep our forums positive and fun for all of our users, we have moderators go through and approve each post! If approved, your post should be visible in the forum within 24 hours of posting!
The very first time that the watch pairs to the app, it can take a few tries to get it to connect, as there are lots of processes running in the background. Make sure you are holding the watch close to the phone, and you don't have any other Bluetooth devices turned on and nearby that could be causing interference. If you still have connection difficulties and are using an Android device, try deleting any cache and data the app has before launching it and trying to connect. You can do this from Settings -> Application -> Storage.
The NKTW needs these permissions in order to run. You can head to your phone's settings, find the NKTW app, and allow the use of the microphone and camera. These two permissions are necessary for the app to function properly. We do not store or collect any data on our users.
Be sure to input all times as four-digit numbers. E.g., include the zero in 04:32. We're working on a way to allow three digit inputs in the future, but for now, it is far more secure to input all times using four digits.
Five seconds after you hit record, all the secret buttons will appear on the screen including the "X" to exit this mode. If you wish to exit this mode without hitting record - simply double tap anywhere on the screen and all the secret buttons will appear.
Our app has a bug on some iPhone models when text size is set to more than 100%. For now, make sure your font sizes aren't set to higher than 100%. We are aware of this and are working to resolve this in a future update.
To check and see if your Text Size is set above 100%, go to Settings, Display and Brightness, and Text Size. Make sure that the slider is not above the center line.
The watch is designed to ghost its Bluetooth signal once it's connected. This is so that spectators can't discover that the watch uses Bluetooth. To change the device you connect to, ensure that you have unpaired the watch from inside the app, and also go into your device settings and "Forget this Device."
If you still cannot connect with the new mobile device, you need to restart your watch.
For a more detailed video explanation, visit the Tutorial Section of our website!
If your iPhone isn't vibrating to indicate that the time has been sent, you'll need to turn it on in your settings! Go to your iPhone's Settings app, and then select Sounds & Haptics. If your phone is on silent, make sure the switch for "Vibrate on Silent" is toggled on. If your phone is on ring, make sure "Vibrate on Ring" is toggled on.
Didn't find what you were looking for? Get in touch with support!Message